Help
Questions
Short answers to the usual questions. The policies linked below say it in full.
Returns
+Can a piece come back after I have worn it?
Yes. Returns are accepted for 30 days from delivery, opened or unopened, worn or not. To start one, email support@juniperseedgoods.com with the order number or the confirmation email.
+How long does a refund take?
Once the return reaches us, the refund is sent within 5–10 business days, back to the card or account you paid with. The bank may take a few more days to post it.
+Can I exchange a piece?
Not directly. Return the first piece for a refund and order the one you want. Standard shipping on the second order is free.
Shipping
+How long does delivery take?
Orders are packed within 1 to 3 business days. Standard delivery inside the US then takes about 5 to 10 business days. It costs nothing.
+Where is my tracking number?
It is emailed on the day the parcel ships. The carrier may need up to a day to show the first scan. If the email never came, write to support@juniperseedgoods.com and it is sent again.
+Which carrier delivers?
A US parcel carrier. The shipping email names it and links to its tracking page.
+I entered the wrong address.
Email support@juniperseedgoods.com with the order number and the right address before the order ships. After the carrier scans the parcel, the address cannot be changed.
+The parcel is late or missing.
If tracking has stopped, or the parcel is a week past the estimate, send us the order number and we ask the carrier to trace it. If it is confirmed lost, you choose a replacement or a refund.
Paying
+What will my statement say?
The charge appears on your statement as JUNIPERSEED. There is one line per order, for the order total. If a charge looks unfamiliar, email support@juniperseedgoods.com and we match it to an order.
+Will there be more charges later?
No. Each order is a one-time purchase, charged once. It is not a subscription, and there are no recurring charges or memberships. A new charge only follows a new order.
+How do I cancel an order?
Use the Cancel an order page, or email the order number to support@juniperseedgoods.com. An order that has not shipped is stopped and refunded in full. One that has shipped can be returned under the 30-day policy.
+Do you keep my card number?
No. Card details pass from checkout to the payment processor, encrypted. We do not store the full card number or the security code.
Materials and care
+How are materials described?
Each listing names the stone and says if it is dyed, stabilized or otherwise altered. The metal is named too, with any plating. Measurements are given where they matter: bead size, length, ring size.
+Does a stone do anything?
It is jewelry. No stone or metal here is claimed to affect health, mood or luck. Where a stone has a traditional meaning, the listing gives it one line, as history.
+How should I look after a piece?
Take it off before swimming, showering or putting on lotion. Wipe it with a soft dry cloth after wearing. Keep pieces apart in a tray or pouch so stones do not scratch and chains do not tangle.
Getting in touch
+When can I reach someone?
Monday – Friday, 9:00 AM – 6:00 PM EST. Messages sent outside those hours are answered the next business day.
+What is the best way to contact you?
Email support@juniperseedgoods.com or call +1 (877) 798-3361. Email is easier if you need to send a photo or an order number.
Policies in full: Refund Policy, Shipping Policy, Terms of Service. Not covered here? Write to support@juniperseedgoods.com.